Contents
Privacy Commitment
AJR88 has never sold, rented, or traded users' personal data to any third party for marketing or commercial purposes.
Highest-Level Encryption
All data transmitted between your device and ajr88 servers is protected by 256-bit SSL encryption, the same security standard used by financial institutions worldwide.
No Data Sales
AJR88 has never and will never sell users' personal information to third parties for marketing or commercial purposes under any circumstances.
Control in Your Hands
Users have the right to access, amend, or request deletion of their personal data at any time by contacting the ajr88 support team.
Secure & Trusted Servers
User data is stored in data centres equipped with multi-layered physical and digital access controls, ensuring no unauthorised access can occur.
Full KYC Compliance
Our identity verification process adheres to strict Know Your Customer (KYC) standards to ensure account security and prevent identity fraud.
Flexible Communication Options
You can manage your marketing communication preferences from AJR88 at any time via your account settings or by contacting our support team.
1 Introduction
Welcome to AJR88, Malaysia's leading online casino platform. This Privacy Policy clearly and transparently explains how AJR88 ("we", "Platform") collects, stores, uses, and protects your personal information ("User") when you use the website ajr88.fun or our official mobile app.
We understand how important privacy is to users in Malaysia. Your trust is our greatest asset, and we take this responsibility seriously. Every decision related to data handling is made with your interests and security as the top priority.
By registering for or using the AJR88 platform, you agree to the terms set out in this Privacy Policy. This document should be read together with the Terms and Conditions and page Responsible Gaming our. If you do not agree with any provision of this policy, please discontinue use of the platform and contact us with any enquiries.
2 Personal Data We Collect
AJR88 collects various types of information to enable us to provide you with a secure, efficient, and personalised service. Below is a detailed list of the data categories we collect:
Identity Data
- Full name as shown on official identification documents.
- Date of birth for age verification (18 years and above).
- National identification number (MyKad) or passport number.
- Current residential address.
- Active mobile phone number.
- A valid and active email address.
Financial Data
- Payment method details used (bank name, digital wallet type).
- Deposit and withdrawal transaction history.
- Payment account holder name for match verification.
Platform Usage Data
- Gaming activity records including date, time, and game type.
- Bonus and promotion claim history.
- Communication logs with the customer support team.
- Account settings and user profile preferences.
Technical Data
- IP address of the device used to log in.
- Web browser type and operating system.
- Cookie data and session identifiers.
- Mobile device information (model, operating system) when using the app.
3 Data Collection Methods
We collect your personal information through several different channels, depending on how you interact with the ajr88 platform:
| Channel | Data Type | Collection Time |
|---|---|---|
| Account Registration | Name, email, phone number, date of birth | During registration |
| KYC Verification | ID document, verification selfie, address | During the KYC process |
| Financial Transactions | Payment information, deposit/withdrawal records | Per transaction |
| Platform Usage | Activity logs, game data, IP address, device info | During active sessions |
| Customer Support | Conversation records, complaints, feedback | During support interactions |
| Cookies & Tracking Technologies | Browser preferences, login sessions, analytics | While visiting the website |
In some cases, we may receive information about you from trusted third-party sources such as licensed payment processors or identity verification agencies, solely for the purpose of verifying the information you have provided to us.
4 Use of Personal Data
Every piece of data we collect has a clear and legitimate purpose. ajr88 uses your personal information for the following purposes:
Service Provision and Management
- Processing registrations and managing your user account.
- Processing deposits, withdrawals, and all financial transactions securely.
- Enabling access to all games and features on the ajr88 platform.
- Managing bonuses, promotions, and VIP programmes you are eligible for.
Security & Fraud Prevention
- Verifying user identity through the required KYC process.
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Protecting user accounts from unauthorised access.
- Meeting anti-money laundering (AML) legal reporting requirements.
Service Improvements
- Analysing usage patterns to improve the platform's user experience.
- Developing new features more relevant to users in Malaysia.
- Personalising game recommendations and promotional offers based on your preferences.
Communications
- Sending important notices related to your account, transactions, and security.
- Notifying you of promotions, bonuses, and exclusive offers (subject to your preferences).
- Providing effective and responsive customer support.
5 Data Sharing with Third Parties
AJR88 does not sell, rent, or trade users' personal data. However, in certain limited situations, we may share your personal information with the following parties:
Licensed Payment Processors
To process deposit and withdrawal transactions, the necessary financial data will be shared with our licensed payment processors. All processors are bound by strict confidentiality agreements and comply with PCI DSS security standards.
Authorities and Regulatory Bodies
AJR88 may be required to disclose users' personal information to regulatory authorities, law enforcement agencies, or courts when legally obligated to do so. In such situations, we will disclose only the minimum information strictly required.
Technical Service Providers
Technical infrastructure service providers — such as cloud computing services, platform analytics, and fraud prevention tools — may process user data on behalf of ajr88. All such providers are bound by data processing agreements requiring information protection equivalent to ajr88 standards.
6 Data Security & Protection
User data security is ajr88's absolute top priority. We continuously invest in the latest security infrastructure and procedures to ensure your data remains protected at all times.
Technical Security Measures
- 256-bit SSL Encryption for all communications between user devices and ajr88 servers.
- Data encryption at rest for all personal records stored in our database.
- Two-Factor Authentication (2FA) available for all user accounts as an additional layer of protection.
- Suspicious activity monitoring in real time using an automated threat detection system.
- Regular security testing including security audits conducted by qualified independent parties.
Organisational Measures
- Access to user data is restricted to AJR88 staff who genuinely require such access to perform their duties.
- All staff who handle user data undergo regular privacy and security training.
- Clear and tested incident response procedures to address any potential data breaches.
Data Retention Period
AJR88 retains users' personal data for as long as necessary to fulfil the purpose of collection, or for the duration required by applicable law. Financial transaction data is typically retained for a minimum of five (5) years to meet financial record-keeping and anti-money laundering requirements. When data is no longer needed, it will be securely deleted or anonymised.
7 Cookies and Tracking Technologies
The ajr88 platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and personalise the content you see. The following are the types of cookies we use:
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Enabling core platform functions such as login and session security | Session only |
| Preference Cookies | Saving language, display, and user preference settings | 30 days |
| Analytics Cookies | Collecting usage statistics for platform improvements | 90 days |
| Security Cookies | Detecting suspicious activity and protecting user accounts | 14 days |
You can manage cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality and security of your AJR88 account. Analytics cookies can be disabled without affecting your gaming experience.
8 User Rights Regarding Data
AJR88 fully respects user rights regarding their personal data. You have the following rights, which you may exercise at any time:
Right of Access
You have the right to request and receive a copy of all personal data we hold about you in a readable format.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
In certain situations, you may request the deletion of your personal data, subject to legal record retention obligations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time without question.
Right to Data Portability
You have the right to receive the data you provided to us in a structured, machine-readable format.
Right to Restrict Processing
You may request that the processing of your data be temporarily restricted under certain conditions prescribed by law.
9 Child Data Protection
The ajr88 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or store any personal data from individuals under the age of 18.
If we determine that personal data belonging to a minor has been collected, we will take immediate action to delete that information and close the associated account. Parents or guardians who become aware that their child has registered on the ajr88 platform are urged to contact us promptly so that appropriate action can be taken.
AJR88 applies age verification procedures during the registration and KYC process to ensure only eligible adult users can access our platform.
10 Privacy Policy Amendments
AJR88 reserves the right to amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform service improvements. Any amendments will take effect immediately upon publication on this page.
The "Last Updated" date shown at the top of this page will be updated each time a change is made. For amendments involving material changes to how we handle user data, we will endeavour to notify registered users via email or an in-platform notice within a reasonable timeframe.
Continued use of the ajr88 platform after any amendments are published will be considered acceptance of the updated policy terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how ajr88 handles your personal data, do not hesitate to contact us. Our privacy and support team is available to assist you 24 hours a day, 7 days a week.
The fastest way to get help. Live support available 24/7 via the AJR88 platform.
Reach us at [email protected] for written enquiries relating to privacy and data.
You may also submit privacy-related complaints in writing to AJR88's Data Protection Officer. We are committed to responding to all enquiries within 3 business days and resolving more complex issues within 30 business days.